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We usually reply within two business days.
Reporting a bug
Bug reports are most useful when they include the following. With these details we can usually reproduce the problem immediately:
- Which tool you were using (for example, background shadow remover).
- What kind of image it was — a phone photo, a scan, a screenshot, a heavily compressed JPEG.
- Approximate pixel dimensions.
- Your browser and operating system.
- What you expected and what actually happened.
Please do not attach private photographs. A description of the image is normally enough, and we would rather not receive someone else's personal pictures.
Requesting a tool
If there is an image job you keep having to do in a clunky desktop program, tell us what it is. Requests that describe the actual workflow — not just the name of a feature — are the ones that turn into working tools.
Credits and billing
Credits never expire and are not a subscription — there is nothing to cancel. If a paid download did not fix your photo, tell us the code or the user id shown in your browser and we will refund or top up the pack (see terms of service).
Privacy questions
Questions about how images and data are handled are answered in the privacy policy. In short: photos are processed on your device and never reach us; the server only stores an anonymous session and the credit balance attached to it.